BFSI is undergoing a complete transformation today owing to the need of smart consumers. With Internet teaching everything to mass today and consumers becoming savvy of online transactions, none wants to spend their time being in a queue. BFSI is quickly understanding the changing consumers and improving their existing setups to eliminate traditional practices. Automation of traditional processes involving customer facing and managing data at the backend are the priority jobs for BFSI.
From Consumer point of view, online engagements and low TAT and are now must to have, on the other hand, BFSI institutions are struggling with customer loyalty when there are options to choose and competition is at peak. Involving Artificial Intelligence through Machine learning, employees now can be assisted with an automated/semi-automated process, reducing the TAT, ultimately reducing the operation costs.
With our more than 2 decades or in-depth experience with BSFI, we understand your concerns and can help you improve your existing process to lead in the competition. We are among the fast runners in BFSI vendor list when it comes to Digital transformation through Artificial Intelligence and Machine Learning. Our intelligence into BSFI and capability to improvise the processes with latest technology make us one of the preferred partners for BSFI institutions.
Act21’s implementation approach is excellently efficient and in line with BFSI best practices. They assure compliance during every phase of implementation though assure you to review and align internal controls to enable better outcomes. They guide you with their experience which is immensely beneficial.”
"The Incentive payout solution, implementation and delivery capabilities by ACT21 not only improved the time to market, but reduced the cost of execution at every stage of our Payout processes.”
"We would not have achieved this kind of success without a committed partner such as ACT21 helping us all the way. We are glad we chose ACT21 for this project – they bring in world-class consulting skills, superb project execution capabilities, and a high degree of predictability and reliability, besides technological excellence to customers."
“They are the best choice when it comes to select a process optimisation consultant for BFSI. ACT21 is sufficiently equipped with latest technology for such transformations. They have domain knowledge in abundance too. They may be the upcoming Technology vendors for BFSI.“